How FlyClaim works
What happens between a bad flight and your payout
Share your flight details and we handle the legal side, the follow-ups and any escalation. You receive 65% of what we recover, and none of the effort is yours.
- Filed in about two minutes
- No forms to fill in yourself
- Legal costs are on us
- Typical resolution: 30–90 days
Step by step
Four stages — you only take part in the first
All claims move through the same sequence. We email you whenever one stage ends and the next begins, so you always know where yours stands.
- 01Around 2 minutes
Share your flight details
Add the route, travel date and flight number, then e-sign an authorisation that lets us act for you.
- 021 to 3 days
We check whether you qualify
We compare the delay with flight logs, weather reports and air traffic control data to test whether the airline’s explanation stands up.
- 033 to 12 weeks
We take on the airline
We submit the claim, rebut each refusal with court rulings and, if the airline drags its feet, bring in the national enforcement body or a court.
- 043 to 5 days
The money reaches you
Payment from the airline lands in our client account; we keep our 35% success fee and send the remainder directly to your bank account.
Checklist
Gather these and the form takes two minutes
You can start without any of them — we track down most details on our own. Whatever you add simply helps the claim move quicker.
The essentials
With these, we can open your case today.
- Where you flew from and to
- The travel date
- Flight number, if you have it
- Names of everyone included in the claim
Nice to have
Missing something? Add it from your dashboard whenever you find it.
- Booking confirmation or boarding pass
- The airline’s booking code
- Any email or SMS from the airline about what went wrong
- Receipts for food, accommodation or travel you covered yourself
DIY vs FlyClaim
Claiming alone is possible. Here’s the trade-off.
Sending a claim costs nothing. Getting an airline’s lawyers to pay up takes something else entirely.
| What it takes | Using FlyClaim | By yourself |
|---|---|---|
| Time spent | Roughly two minutes, one time. | Weeks of forms, emails and waiting on hold. |
| If the claim fails | You owe nothing; every cost is ours. | Any court and lawyer fees are yours to pay. |
| If the airline refuses | We push back with court rulings, then escalate. | This is where most travellers give up empty-handed. |
| Disproving the airline’s excuse | We obtain weather, ATC and maintenance data. | Records a private person will struggle to get hold of. |
| Going to court | We sue in your name and carry the risk. | You’d have to find and brief a lawyer. |
Your move
Spend two minutes. Claim up to €600.
Now you know the process. The only thing we still need is your flight number — the airline, the forms and every deadline are on us.
- Eligibility check at no cost
- No win, no fee
- Filed in two minutes
Common questions
What travellers usually want to know
Answers on who qualifies, how long it takes and how the money reaches you. Can’t see your question? Write to us and expect a reply within six hours.
The flight went badly. The compensation is still on the table.
It takes less than two minutes to see whether your flight qualifies. If it does, we run the claim from start to finish, and our fee only applies once the airline has paid.