Who we are
Airlines expect passengers to give up. We don’t.
Less than one eligible passenger in five ever collects the compensation they’re entitled to. FlyClaim was set up to change that for Eastern European travellers, where the gap is widest.
- Fee only if we win
- A Chișinău-registered company
- Specialists in EU 261/2004
- Specialists in EU 261/2004
- Fee only if we win
- Four languages spoken
- Data handled under GDPR
How it began
The claim that got turned down
When his London flight was cancelled three hours before take-off, one of our founders spent the night stuck in Bucharest. The airline gave him a hotel voucher; when he raised compensation, he received a template letter blaming extraordinary circumstances. In reality, the plane had been reassigned to a different route.
Getting €400 back meant four months of work, escalating twice and finally filing at court. The law itself was simple. The hard part was knowing which arguments to raise and which records to ask for — and not giving up after the first refusal.
That is what FlyClaim does. We take on the work that made a valid claim seem out of reach, and we do it at volume for passengers who can’t spend four months chasing an airline.
When an airline rejects you, it’s making its first move, not giving its final word. Knowing the next move is what we do.
The law behind us
We build cases on the rules that lead to payment
Rejected claims usually collapse over procedure, not over their merits. We pick the legal basis offering your flight the strongest position, and if the airline goes silent we escalate to the national enforcement authority or a court.
Legal frameworks we use
- Regulation (EC) No 261/2004
- UK Regulation 261
- 1999 Montreal Convention
- Regulation (EC) No 2027/97
Our principles
Four principles, no exceptions
They decide what we charge, how we talk to you and which cases we accept.
We earn when you do
We take our fee from the money we recover — never from anything else. If the claim doesn’t succeed, our work costs you nothing.
A straight answer, even if it’s no
When a claim truly can’t be won, we say so instead of stringing you along. Honest bad news beats false hope.
Plain words only
Each update arrives in clear, simple wording and in your own language. One read should always be enough.
The first no is just the start
Rejecting claims is standard airline practice. For us, that first refusal is where the case begins, not where it stops.
Our people
Few in number, stubborn by design
Aviation lawyers, claims specialists and engineers who pursue the cases other services drop.
FlyClaim is run by a small group of engineers, claims handlers and aviation lawyers in Bucharest and Chișinău. Each of us knows EU 261 cover to cover, and each of us replies to passengers directly.
This matters: whether a claim ends in payment or gets dropped usually comes down to one person refusing to treat the first rejection as final. We set the company up so someone like that is always on the team.
Our region
Made for travellers from Eastern Europe
We take claims from anywhere in the EU, yet our staff, languages and legal partners sit close to the people we serve: in Romania, Moldova, Ukraine and neighbouring countries.
Four languages in daily use
We work in English, Romanian, Russian and Ukrainian, all the way from the first form you fill in to the last letter our lawyers send.
Lawyers on the ground
Our partner law firms hold licences in the countries where airlines can actually be taken to court — not merely where their call centres sit.
Carriers all over Europe
Any airline flying in European airspace, whether a small regional operator or one of the biggest international groups.
A person, not a script
Your emails are answered by a real person, typically within six hours, from the day you file until the claim closes.
Common questions
What travellers usually want to know
Answers on who qualifies, how long it takes and how the money reaches you. Can’t see your question? Write to us and expect a reply within six hours.
Didn’t find your answer?
Send us a message and you’ll hear back in your own language within six hours.
The flight went badly. The compensation is still on the table.
It takes less than two minutes to see whether your flight qualifies. If it does, we run the claim from start to finish, and our fee only applies once the airline has paid.