Does a partnership cost the airport anything?

Terms are discussed with each airport individually. Passengers can always check their claim with FlyClaim for free.

Which passengers can you help?

Passengers whose flights were delayed, cancelled or overbooked and fall under EU Regulation 261/2004 or UK261.

Do you work with airlines at our airport?

We file claims with airlines on behalf of passengers. A partnership with your airport does not change your airline relationships.

Which airports do you work with?

Any airport whose passengers can be covered by EU261 or UK261. Select your airport in the form so we know who you are.

For airports

Help disrupted passengers know their rights

When flights are delayed or cancelled, passengers ask your staff what they are entitled to. FlyClaim can help airports give clear EU261 and UK261 answers.

Clear passenger-rights information
Support for help desks
A direct contact for your team

Partnership request

Fields marked optional can be left empty.

How we can work together

Every airport is different, so we shape the partnership around your terminals and teams.

Passenger information

Plain-language explanations of compensation, care and rerouting rights for disrupted passengers.

Help-desk support

A simple way for staff to point passengers to a free eligibility check.

Direct contact

One contact at FlyClaim for questions from your operations and customer service teams.

How it works

Starting a partnership

01
Send the form
Tell us which airport you represent and your role.
02
Discuss the scope
We look at your terminals, passenger flows and what would help most.
03
Launch
We agree the materials and contacts and go live together.

Get in touch

Talk to us about your airport

Tell us which airport you represent and how to reach you.

Send request Prefer email? Write to partners@flyclaim.eu

FAQ

Questions from airports

Everything about eligibility, timelines and payouts. If your question isn't here, our team replies within six hours.