How long a delay do I need before I can claim?

On flights of up to 3,500 km, you need to reach your final destination at least three hours late. On longer flights the threshold is four hours, while a long-haul flight landing three to four hours behind schedule still earns a reduced €300.

How old can a flight be and still qualify?

Three years in most of the countries we cover, and longer under some national laws. The check costs nothing, so send us an older flight instead of assuming it is too late.

Does a cheap ticket on a budget airline affect my claim?

No. The regulation takes no account of your fare. Passengers flying Ryanair or Wizz Air can claim €250 to €600, exactly like those on a national flag carrier.

The airline says bad weather caused the delay. Can I still claim?

Only weather that truly made your particular flight unsafe lets the airline off. We look up historical weather and air traffic records for that airport and time, and a surprising share of these refusals turn out to be winnable claims.

Payout calculator

See your flight’s compensation in 30 seconds

Choose the problem, the approximate distance and your arrival delay. You won’t be asked for an email, an account or any commitment.

Result on the spot
Follows EU 261 rules
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What went wrong?

Flight distance

Delay at your final destination

4hours of delay

0h3h6h+

Passengers on the booking

Estimated payout

€400€400 for each passenger (EU 261)

Your flight appears to qualify. Send it to us and we’ll test the airline’s reasons using flight, weather and air traffic data, at no cost to you.

Claim for this flight

A rough guide, not legal advice. Your actual entitlement depends on the cause of the disruption and the precise distance flown.

The maths behind it

How the amounts are set

EU Regulation 261/2004, in Article 7, sets three distance bands, each with a fixed amount. Distance is the great-circle line from where your journey began to where it ended, so a trip with a connection counts as a single distance.

Short flights

1,500 km or less

250

Landed 3+ hours late

For example Bucharest–Vienna, Chișinău–Warsaw or Kyiv–Budapest.

Mid-range flights

1,500 to 3,500 km

400

Landed 3+ hours late

Think Bucharest–London, Chișinău–Barcelona or Kyiv–Lisbon.

Long-haul flights

More than 3,500 km

600

Landed 4+ hours late

Such as Bucharest–New York, Vienna–Bangkok or Warsaw–Doha.

Each passenger receives the same fixed sum, in addition to any refund or alternative flight. For long-haul trips arriving 3 to 4 hours late, the amount is €300.

Estimate done, payout next

You’ve seen the amount. Let us get it for you.

The calculator tells you what the regulation entitles you to. A filed claim is what gets it into your bank account — and starting is free.

Eligibility check at no cost
No win, no fee
Filed in two minutes

Common questions

What travellers usually want to know

Answers on who qualifies, how long it takes and how the money reaches you. Can’t see your question? Write to us and expect a reply within six hours.

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Nothing to pay unless we win

The flight went badly. The compensation is still on the table.

It takes less than two minutes to see whether your flight qualifies. If it does, we run the claim from start to finish, and our fee only applies once the airline has paid.

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