Do you hold a mandate for every claim?

Yes. Every passenger signs a power of attorney before we file, and we include it with the claim.

Can claims be sent in bulk?

Yes. We can agree a batch format and schedule that fits your claims process.

How are payments matched to claims?

Every claim carries our claim reference, and we ask you to quote it with each payment so settlements are matched correctly.

What if a claim is not valid?

Send us your reasons through the agreed channel. We review them and close claims that do not qualify.

For airlines

A direct claims channel between your airline and FlyClaim

We file EU261 and UK261 claims on behalf of passengers. A direct line to your claims team means complete files, fewer duplicate contacts and quicker answers on both sides.

Complete claim files
Signed passenger authorisation
One contact for every case

Partnership request

Fields marked optional can be left empty.

Why airlines work with us directly

A structured channel saves your claims team time on every case we file.

Everything in one file

Booking details, flight data, documents and the passenger's signed authorisation arrive together.

Agreed format

We submit claims in the format and channel your team prefers, so they can be processed in bulk.

One point of contact

Questions, settlements and payment references go through one named contact on our side.

How it works

Setting up a direct channel

01
Send the form
Tell us your airline and your role.
02
Align on process
We agree the submission format, contacts and payment details.
03
Go live
New claims for your airline follow the agreed channel.

Get in touch

Contact our airline team

Tell us about your airline and the best person to talk to.

Send request Prefer email? Write to partners@flyclaim.eu

FAQ

Questions from airlines

Everything about eligibility, timelines and payouts. If your question isn't here, our team replies within six hours.