Airport Delay Playbook: What to Do in the First 60 Minutes

Stay Calm and Assess the Situation

The announcement of a flight delay can be frustrating and disorienting, but the first step is to stay calm and assess the situation. Take a moment to gather your thoughts and focus on the next steps. Remember, how you handle the first 60 minutes can significantly impact your travel experience and compensation eligibility.

Begin by checking the departure boards or your airline's app for updated information. Delays can change, so staying informed is crucial. Use this time to gather any immediate information about the delay, such as the estimated departure time and the reason behind it.

Ask for the Reason in Writing

Once you've confirmed your flight is delayed, the next crucial step is to ask for the reason in writing. Airlines are required to provide this information upon request, and having a written explanation can be invaluable if you need to claim compensation later.

Politely approach the airline's customer service desk or use their official communication channels to request a written statement. This documentation will serve as evidence of the delay and its cause, which is essential for any potential compensation claim under EU261.

Document Everything

In the event of a delay, documentation is your best ally. Take photos of the departure board showing the delay, any email notifications you receive, and any written statements from the airline. These serve as evidence and can be crucial if your claim is disputed.

Keep track of all receipts if you purchase meals or other necessities due to the delay. Under EU261, airlines are obliged to provide care, which includes meals and refreshments, so these could be reimbursed.

Understand Your Rights Under EU261

EU261 is the regulation that protects air passengers' rights in the EU. It outlines the assistance and compensation you are entitled to in the event of a delay, cancellation, or denied boarding. Familiarizing yourself with these rights is essential.

Key takeaway: If your flight is delayed by three hours or more, you may be entitled to compensation, depending on the circumstances. Understanding this can guide your actions in the first hour and beyond.

Avoid Buying a New Ticket Prematurely

It might be tempting to purchase a new ticket on a different flight if you're facing a significant delay. However, buying a new ticket on a separate PNR can complicate your compensation claim and might not be reimbursed by the airline.

Instead, wait for the airline to offer rebooking options. Airlines are typically responsible for providing an alternative flight or refunding your ticket if the delay is substantial.

Request Meal Vouchers and Necessary Care

Under EU261, airlines must provide care during long delays, including meals, refreshments, and communication access. If your delay extends beyond a couple of hours, request meal vouchers from the airline.

If the delay forces you to stay overnight, the airline is also responsible for providing hotel accommodation and transport between the airport and hotel. Ensure you have this arranged if necessary.

Check Your Eligibility with FlyClaim

Once you've gathered all the necessary information and documentation, it's time to check your eligibility for compensation. FlyClaim offers a quick and straightforward way to see if you qualify for up to €600.

Checking your claim eligibility takes about two minutes and costs nothing upfront. Enter your flight details, and FlyClaim will guide you through the process, ensuring you have the best chance of a successful claim.

Practical Next Steps

The first hour of a flight delay can be pivotal in securing your rights and compensation. Use this time wisely to gather information, document everything, and assert your rights under EU261.

Once you have the necessary documentation and have checked your eligibility with FlyClaim, you can proceed with confidence, knowing you've done everything possible to protect your interests.

If this sounds like your trip, check whether you are owed up to €600 — it takes about two minutes. Start a free FlyClaim eligibility check.

Frequently asked questions

What should I do immediately after my flight is delayed?

Stay calm, check for updates, and ask for the delay reason in writing. Document everything and understand your rights under EU261.

Can I get compensation for a delayed flight?

Yes, if your flight is delayed by 3 hours or more, you may be eligible for compensation under EU261, depending on the circumstances.

Why should I avoid buying a new ticket if my flight is delayed?

Purchasing a new ticket can complicate your compensation claim. Wait for the airline to offer rebooking options instead.

How do meal vouchers work during a delay?

Airlines must provide meals and refreshments during long delays. Request meal vouchers from the airline to cover these costs.

How can FlyClaim help with my compensation claim?

FlyClaim checks your eligibility for compensation quickly and without upfront costs. They guide you through the claim process effectively.