Delayed service

NO768 from Almaty to Milan delayed 3h 2m on 17 October 2026

On 17 October 2026, NO768 ALA–MXP reached its destination 3h 2m late. For this distance EU261 sets compensation at €300 per passenger.

Almaty International Airport (ALA) → Milan Malpensa (MXP)
Landed 3h 2m late
As much as €300 per passenger

Delay at arrival: 3h 2m

€300

What EU261 sets per passenger for a flight of this length with this delay, before the airline raises any defence.

Was the NO768 delay long enough to claim?

Neos flight NO768 from Almaty International Airport landed at Milan Malpensa 3h 2m behind schedule on 17 October 2026, which exceeds the three-hour limit in Regulation (EC) 261/2004. This route covers 5,255 km, which places it in the bracket for flights longer than 3,500 km. The law sets €300 per passenger here: for flights over 3,500 km, an arrival three to four hours late is paid at half rate.

Compensation for delayed flights · A guide to EU261

Flight data

What the screens showed for this flight

Sourced from live departure and arrival screens at both airports. All times in UTC.

Flight number: NO768
Operated by: Neos
Flight date: 17 October 2026
Itinerary: ALA → MXP
Departure airport: Almaty International Airport (ALA)
Arrival airport: Milan Malpensa (MXP)
Planned departure: 03:50 UTC
Planned arrival: 03:50 UTC
Landed at: 06:51 UTC
Delay on arrival: 3h 2m
Route length: 5,255 km
Distance band: more than 3,500 km
Applicable law: EU261

Passenger rights

Your claim for this delay

What the law says

Under EU261, reaching your destination three or more hours late earns €250 to €600 per passenger, depending on how far you flew.

About this flight

Our records show the flight landed 3h 2m late, beyond the three-hour line. Even so, the airline may plead extraordinary circumstances.

Time limit

Claims can reach back as far as 3 years. The check costs nothing and takes around two minutes.

Rules that apply to this route

How much notice did you get?

Told under 7 days ahead: compensation is due unless the replacement left at most 1 hour earlier and landed under 2 hours late.
Told 7–13 days ahead: compensation is due unless the replacement left at most 2 hours earlier and landed under 4 hours late.
Told 14 or more days ahead: nothing is owed.

What was your arrival delay?

Less than 3 hours: no cash payment.
Between 3 and 4 hours: €300 each.
At least 4 hours: €600 each.

We take this data from the public departure and arrival screens at each airport. It is shared for information, it does not amount to legal advice, and an airline can contest liability when the disruption was beyond its control.

Nothing to pay unless we win