Delayed service

KJ789 from Almaty to Vienna delayed 19h 35m on 16 October 2026

On 16 October 2026, KJ789 ALA–VIE reached its destination 19h 35m late. For this distance EU261 sets compensation at €600 per passenger.

Almaty International Airport (ALA) → Vienna (VIE)
Landed 19h 35m late
As much as €600 per passenger

Delay at arrival: 19h 35m

€600

What EU261 sets per passenger for a flight of this length with this delay, before the airline raises any defence.

Was the KJ789 delay long enough to claim?

AirZeta flight KJ789 from Almaty International Airport landed at Vienna 19h 35m behind schedule on 16 October 2026, which exceeds the three-hour limit in Regulation (EC) 261/2004. This route covers 4,601 km, which places it in the bracket for flights longer than 3,500 km. If the airline is responsible, the law sets €600 per passenger.

Compensation for delayed flights · A guide to EU261

Flight data

What the screens showed for this flight

Sourced from live departure and arrival screens at both airports. All times in UTC.

Flight number: KJ789
Operated by: AirZeta
Flight date: 16 October 2026
Itinerary: ALA → VIE
Departure airport: Almaty International Airport (ALA)
Arrival airport: Vienna (VIE)
Planned departure: 04:15 UTC
Planned arrival: 04:15 UTC
Landed at: 23:50 UTC
Delay on arrival: 19h 35m
Route length: 4,601 km
Distance band: more than 3,500 km
Applicable law: EU261

Passenger rights

Your claim for this delay

What the law says

Under EU261, reaching your destination three or more hours late earns €250 to €600 per passenger, depending on how far you flew.

About this flight

Our records show the flight landed 19h 35m late, beyond the three-hour line. Even so, the airline may plead extraordinary circumstances.

Time limit

Claims can reach back as far as 3 years. The check costs nothing and takes around two minutes.

Rules that apply to this route

How much notice did you get?

Told under 7 days ahead: compensation is due unless the replacement left at most 1 hour earlier and landed under 2 hours late.
Told 7–13 days ahead: compensation is due unless the replacement left at most 2 hours earlier and landed under 4 hours late.
Told 14 or more days ahead: nothing is owed.

What was your arrival delay?

Less than 3 hours: no cash payment.
Between 3 and 4 hours: €300 each.
At least 4 hours: €600 each.

We take this data from the public departure and arrival screens at each airport. It is shared for information, it does not amount to legal advice, and an airline can contest liability when the disruption was beyond its control.

Nothing to pay unless we win