Delayed service

U28397 from London to Biarritz-Anglet-Bayone delayed 3h 23m on 5 September 2026

On 5 September 2026, U28397 LGW–BIQ reached its destination 3h 23m late. For this distance UK261 sets compensation at £220 per passenger.

London Gatwick (LGW) → Biarritz-Anglet-Bayone Airport (BIQ)
Landed 3h 23m late
As much as £220 per passenger

Delay at arrival: 3h 23m

£220

What UK261 sets per passenger for a flight of this length with this delay, before the airline raises any defence.

Was the U28397 delay long enough to claim?

easyJet flight U28397 from London Gatwick landed at Biarritz-Anglet-Bayone Airport 3h 23m behind schedule on 5 September 2026, which exceeds the three-hour limit in UK261 (UK version of Regulation 261/2004). This route covers 860 km, which places it in the bracket for flights of up to 1,500 km. If the airline is responsible, the law sets £220 per passenger.

Compensation for delayed flights · A guide to UK261 · How to claim from easyJet

Flight data

What the screens showed for this flight

Sourced from live departure and arrival screens at both airports. All times in UTC.

Flight number: U28397
Operated by: easyJet
Flight date: 5 September 2026
Itinerary: LGW → BIQ
Departure airport: London Gatwick (LGW)
Arrival airport: Biarritz-Anglet-Bayone Airport (BIQ)
Planned departure: 05:10 UTC
Landed at: Late by 3h 23m
Delay on arrival: 3h 23m
Route length: 860 km
Distance band: up to 1,500 km
Applicable law: UK261
easyJet disruptions on this route: Disrupted flights logged: 2

Passenger rights

Your claim for this delay

What the law says

Under UK261, reaching your destination three or more hours late earns £220 to £520 per passenger, depending on how far you flew.

About this flight

Our records show the flight landed 3h 23m late, beyond the three-hour line. Even so, the airline may plead extraordinary circumstances.

Time limit

Claims can reach back as far as 3 years. The check costs nothing and takes around two minutes.

Rules that apply to this route

How much notice did you get?

Told under 7 days ahead: compensation is due unless the replacement left at most 1 hour earlier and landed under 2 hours late.
Told 7–13 days ahead: compensation is due unless the replacement left at most 2 hours earlier and landed under 4 hours late.
Told 14 or more days ahead: nothing is owed.

What was your arrival delay?

Less than 3 hours: no cash payment.
At least 3 hours: £220 each.

We take this data from the public departure and arrival screens at each airport. It is shared for information, it does not amount to legal advice, and an airline can contest liability when the disruption was beyond its control.

Nothing to pay unless we win