Delayed service

SQ312 from Singapore to London delayed 3h 35m on 20 October 2026

On 20 October 2026, SQ312 SIN–LGW reached its destination 3h 35m late. For this distance UK261 sets compensation at £260 per passenger.

Singapore – Changi Airport Group (Singapore) Pte Ltd (SIN) → London Gatwick (LGW)
Landed 3h 35m late
As much as £260 per passenger

Delay at arrival: 3h 35m

£260

What UK261 sets per passenger for a flight of this length with this delay, before the airline raises any defence.

Was the SQ312 delay long enough to claim?

Singapore Airlines flight SQ312 from Singapore – Changi Airport Group (Singapore) Pte Ltd landed at London Gatwick 3h 35m behind schedule on 20 October 2026, which exceeds the three-hour limit in UK261 (UK version of Regulation 261/2004). This route covers 10,872 km, which places it in the bracket for flights longer than 3,500 km. The law sets £260 per passenger here: for flights over 3,500 km, an arrival three to four hours late is paid at half rate.

Compensation for delayed flights · A guide to UK261

Flight data

What the screens showed for this flight

Sourced from live departure and arrival screens at both airports. All times in UTC.

Flight number: SQ312
Operated by: Singapore Airlines
Flight date: 20 October 2026
Itinerary: SIN → LGW
Departure airport: Singapore – Changi Airport Group (Singapore) Pte Ltd (SIN)
Arrival airport: London Gatwick (LGW)
Planned departure: 05:55 UTC
Planned arrival: 05:55 UTC
Landed at: 09:30 UTC
Delay on arrival: 3h 35m
Route length: 10,872 km
Distance band: more than 3,500 km
Applicable law: UK261

Passenger rights

Your claim for this delay

What the law says

Under UK261, reaching your destination three or more hours late earns £220 to £520 per passenger, depending on how far you flew.

About this flight

Our records show the flight landed 3h 35m late, beyond the three-hour line. Even so, the airline may plead extraordinary circumstances.

Time limit

Claims can reach back as far as 3 years. The check costs nothing and takes around two minutes.

Rules that apply to this route

How much notice did you get?

Told under 7 days ahead: compensation is due unless the replacement left at most 1 hour earlier and landed under 2 hours late.
Told 7–13 days ahead: compensation is due unless the replacement left at most 2 hours earlier and landed under 4 hours late.
Told 14 or more days ahead: nothing is owed.

What was your arrival delay?

Less than 3 hours: no cash payment.
Between 3 and 4 hours: £260 each.
At least 4 hours: £520 each.

We take this data from the public departure and arrival screens at each airport. It is shared for information, it does not amount to legal advice, and an airline can contest liability when the disruption was beyond its control.

Nothing to pay unless we win