Delayed service

OS812 from Heraklion to Vienna delayed 15h 39m on 12 September 2026

On 12 September 2026, OS812 HER–VIE reached its destination 15h 39m late. For this distance EU261 sets compensation at €400 per passenger.

Heraklion – Nikos Kazantzakis International Airport (HER) → Vienna (VIE)
Landed 15h 39m late
As much as €400 per passenger

Delay at arrival: 15h 39m

€400

What EU261 sets per passenger for a flight of this length with this delay, before the airline raises any defence.

Was the OS812 delay long enough to claim?

Austrian Airlines flight OS812 from Heraklion – Nikos Kazantzakis International Airport landed at Vienna 15h 39m behind schedule on 12 September 2026, which exceeds the three-hour limit in Regulation (EC) 261/2004. This route covers 1,587 km, which places it in the bracket for flights between 1,500 and 3,500 km. If the airline is responsible, the law sets €400 per passenger.

Compensation for delayed flights · A guide to EU261 · How to claim from Austrian Airlines

Flight data

What the screens showed for this flight

Sourced from live departure and arrival screens at both airports. All times in UTC.

Flight number: OS812
Operated by: Austrian Airlines
Flight date: 12 September 2026
Itinerary: HER → VIE
Departure airport: Heraklion – Nikos Kazantzakis International Airport (HER)
Arrival airport: Vienna (VIE)
Planned departure: 19:40 UTC
Planned arrival: 19:40 UTC
Landed at: 11:19 UTC
Delay on arrival: 15h 39m
Route length: 1,587 km
Distance band: 1,500–3,500 km
Applicable law: EU261
Austrian Airlines disruptions on this route: Disrupted flights logged: 1

Passenger rights

Your claim for this delay

What the law says

Under EU261, reaching your destination three or more hours late earns €250 to €600 per passenger, depending on how far you flew.

About this flight

Our records show the flight landed 15h 39m late, beyond the three-hour line. Even so, the airline may plead extraordinary circumstances.

Time limit

Claims can reach back as far as 3 years. The check costs nothing and takes around two minutes.

Rules that apply to this route

How much notice did you get?

Told under 7 days ahead: compensation is due unless the replacement left at most 1 hour earlier and landed under 2 hours late.
Told 7–13 days ahead: compensation is due unless the replacement left at most 2 hours earlier and landed under 4 hours late.
Told 14 or more days ahead: nothing is owed.

What was your arrival delay?

Less than 3 hours: no cash payment.
At least 3 hours: €400 each.

We take this data from the public departure and arrival screens at each airport. It is shared for information, it does not amount to legal advice, and an airline can contest liability when the disruption was beyond its control.

Nothing to pay unless we win