Delayed service

BY4471 from Heraklion to London delayed 5h 18m on 17 September 2026

On 17 September 2026, BY4471 HER–LGW reached its destination 5h 18m late. For this distance EU261 sets compensation at €400 per passenger.

Heraklion – Nikos Kazantzakis International Airport (HER) → London Gatwick (LGW)
Landed 5h 18m late
As much as €400 per passenger

Delay at arrival: 5h 18m

€400

What EU261 sets per passenger for a flight of this length with this delay, before the airline raises any defence.

Was the BY4471 delay long enough to claim?

TUI flight BY4471 from Heraklion – Nikos Kazantzakis International Airport landed at London Gatwick 5h 18m behind schedule on 17 September 2026, which exceeds the three-hour limit in Regulation (EC) 261/2004. This route covers 2,680 km, which places it in the bracket for flights between 1,500 and 3,500 km. If the airline is responsible, the law sets €400 per passenger.

Compensation for delayed flights · A guide to EU261

Flight data

What the screens showed for this flight

Sourced from live departure and arrival screens at both airports. All times in UTC.

Flight number: BY4471
Operated by: TUI
Flight date: 17 September 2026
Itinerary: HER → LGW
Departure airport: Heraklion – Nikos Kazantzakis International Airport (HER)
Arrival airport: London Gatwick (LGW)
Planned departure: 15:20 UTC
Planned arrival: 15:20 UTC
Landed at: 20:38 UTC
Delay on arrival: 5h 18m
Route length: 2,680 km
Distance band: 1,500–3,500 km
Applicable law: EU261
TUI disruptions on this route: Disrupted flights logged: 1

Passenger rights

Your claim for this delay

What the law says

Under EU261, reaching your destination three or more hours late earns €250 to €600 per passenger, depending on how far you flew.

About this flight

Our records show the flight landed 5h 18m late, beyond the three-hour line. Even so, the airline may plead extraordinary circumstances.

Time limit

Claims can reach back as far as 3 years. The check costs nothing and takes around two minutes.

Rules that apply to this route

How much notice did you get?

Told under 7 days ahead: compensation is due unless the replacement left at most 1 hour earlier and landed under 2 hours late.
Told 7–13 days ahead: compensation is due unless the replacement left at most 2 hours earlier and landed under 4 hours late.
Told 14 or more days ahead: nothing is owed.

What was your arrival delay?

Less than 3 hours: no cash payment.
At least 3 hours: €400 each.

We take this data from the public departure and arrival screens at each airport. It is shared for information, it does not amount to legal advice, and an airline can contest liability when the disruption was beyond its control.

Nothing to pay unless we win