Delayed service

BY64 from London to Cancun delayed 3h 44m on 11 September 2026

On 11 September 2026, BY64 LGW–CUN reached its destination 3h 44m late. For this distance UK261 sets compensation at £260 per passenger.

London Gatwick (LGW) → Cancun International Airport (CUN)
Landed 3h 44m late
As much as £260 per passenger

Delay at arrival: 3h 44m

£260

What UK261 sets per passenger for a flight of this length with this delay, before the airline raises any defence.

Was the BY64 delay long enough to claim?

TUI flight BY64 from London Gatwick landed at Cancun International Airport 3h 44m behind schedule on 11 September 2026, which exceeds the three-hour limit in UK261 (UK version of Regulation 261/2004). This route covers 7,977 km, which places it in the bracket for flights longer than 3,500 km. The law sets £260 per passenger here: for flights over 3,500 km, an arrival three to four hours late is paid at half rate.

Compensation for delayed flights · A guide to UK261

Flight data

What the screens showed for this flight

Sourced from live departure and arrival screens at both airports. All times in UTC.

Flight number: BY64
Operated by: TUI
Flight date: 11 September 2026
Itinerary: LGW → CUN
Departure airport: London Gatwick (LGW)
Arrival airport: Cancun International Airport (CUN)
Planned departure: 09:00 UTC
Landed at: Late by 3h 44m
Delay on arrival: 3h 44m
Route length: 7,977 km
Distance band: more than 3,500 km
Applicable law: UK261
TUI disruptions on this route: Disrupted flights logged: 1

Passenger rights

Your claim for this delay

What the law says

Under UK261, reaching your destination three or more hours late earns £220 to £520 per passenger, depending on how far you flew.

About this flight

Our records show the flight landed 3h 44m late, beyond the three-hour line. Even so, the airline may plead extraordinary circumstances.

Time limit

Claims can reach back as far as 3 years. The check costs nothing and takes around two minutes.

Rules that apply to this route

How much notice did you get?

Told under 7 days ahead: compensation is due unless the replacement left at most 1 hour earlier and landed under 2 hours late.
Told 7–13 days ahead: compensation is due unless the replacement left at most 2 hours earlier and landed under 4 hours late.
Told 14 or more days ahead: nothing is owed.

What was your arrival delay?

Less than 3 hours: no cash payment.
Between 3 and 4 hours: £260 each.
At least 4 hours: £520 each.

We take this data from the public departure and arrival screens at each airport. It is shared for information, it does not amount to legal advice, and an airline can contest liability when the disruption was beyond its control.

Nothing to pay unless we win