Delayed service

QY8165 from Vitoria to Lisbon delayed 10h 38m on 9 October 2026

On 9 October 2026, QY8165 VIT–LIS reached its destination 10h 38m late. For this distance EU261 sets compensation at €250 per passenger.

Vitoria International Airport (VIT) → Lisbon (LIS)
Landed 10h 38m late
As much as €250 per passenger

Delay at arrival: 10h 38m

€250

What EU261 sets per passenger for a flight of this length with this delay, before the airline raises any defence.

Was the QY8165 delay long enough to claim?

DHL flight QY8165 from Vitoria International Airport landed at Lisbon 10h 38m behind schedule on 9 October 2026, which exceeds the three-hour limit in Regulation (EC) 261/2004. This route covers 706 km, which places it in the bracket for flights of up to 1,500 km. If the airline is responsible, the law sets €250 per passenger.

Compensation for delayed flights · A guide to EU261

Flight data

What the screens showed for this flight

Sourced from live departure and arrival screens at both airports. All times in UTC.

Flight number: QY8165
Operated by: DHL
Flight date: 9 October 2026
Itinerary: VIT → LIS
Departure airport: Vitoria International Airport (VIT)
Arrival airport: Lisbon (LIS)
Planned departure: 06:30 UTC
Planned arrival: 06:30 UTC
Landed at: 17:08 UTC
Delay on arrival: 10h 38m
Route length: 706 km
Distance band: up to 1,500 km
Applicable law: EU261
DHL disruptions on this route: Disrupted flights logged: 1

Passenger rights

Your claim for this delay

What the law says

Under EU261, reaching your destination three or more hours late earns €250 to €600 per passenger, depending on how far you flew.

About this flight

Our records show the flight landed 10h 38m late, beyond the three-hour line. Even so, the airline may plead extraordinary circumstances.

Time limit

Claims can reach back as far as 3 years. The check costs nothing and takes around two minutes.

Rules that apply to this route

How much notice did you get?

Told under 7 days ahead: compensation is due unless the replacement left at most 1 hour earlier and landed under 2 hours late.
Told 7–13 days ahead: compensation is due unless the replacement left at most 2 hours earlier and landed under 4 hours late.
Told 14 or more days ahead: nothing is owed.

What was your arrival delay?

Less than 3 hours: no cash payment.
At least 3 hours: €250 each.

We take this data from the public departure and arrival screens at each airport. It is shared for information, it does not amount to legal advice, and an airline can contest liability when the disruption was beyond its control.

Nothing to pay unless we win