Delayed service

OS16 from Shanghai to Vienna delayed 3h 32m on 15 October 2026

On 15 October 2026, OS16 PVG–VIE reached its destination 3h 32m late. For this distance EU261 sets compensation at €300 per passenger.

Shanghai – Pudong International Airport (PVG) → Vienna (VIE)
Landed 3h 32m late
As much as €300 per passenger

Delay at arrival: 3h 32m

€300

What EU261 sets per passenger for a flight of this length with this delay, before the airline raises any defence.

Was the OS16 delay long enough to claim?

Austrian Airlines flight OS16 from Shanghai – Pudong International Airport landed at Vienna 3h 32m behind schedule on 15 October 2026, which exceeds the three-hour limit in Regulation (EC) 261/2004. This route covers 8,497 km, which places it in the bracket for flights longer than 3,500 km. The law sets €300 per passenger here: for flights over 3,500 km, an arrival three to four hours late is paid at half rate.

Compensation for delayed flights · A guide to EU261 · How to claim from Austrian Airlines

Flight data

What the screens showed for this flight

Sourced from live departure and arrival screens at both airports. All times in UTC.

Flight number: OS16
Operated by: Austrian Airlines
Flight date: 15 October 2026
Itinerary: PVG → VIE
Departure airport: Shanghai – Pudong International Airport (PVG)
Arrival airport: Vienna (VIE)
Planned departure: 13:55 UTC
Planned arrival: 13:55 UTC
Landed at: 17:26 UTC
Delay on arrival: 3h 32m
Route length: 8,497 km
Distance band: more than 3,500 km
Applicable law: EU261
Austrian Airlines disruptions on this route: Disrupted flights logged: 1

Passenger rights

Your claim for this delay

What the law says

Under EU261, reaching your destination three or more hours late earns €250 to €600 per passenger, depending on how far you flew.

About this flight

Our records show the flight landed 3h 32m late, beyond the three-hour line. Even so, the airline may plead extraordinary circumstances.

Time limit

Claims can reach back as far as 3 years. The check costs nothing and takes around two minutes.

Rules that apply to this route

How much notice did you get?

Told under 7 days ahead: compensation is due unless the replacement left at most 1 hour earlier and landed under 2 hours late.
Told 7–13 days ahead: compensation is due unless the replacement left at most 2 hours earlier and landed under 4 hours late.
Told 14 or more days ahead: nothing is owed.

What was your arrival delay?

Less than 3 hours: no cash payment.
Between 3 and 4 hours: €300 each.
At least 4 hours: €600 each.

We take this data from the public departure and arrival screens at each airport. It is shared for information, it does not amount to legal advice, and an airline can contest liability when the disruption was beyond its control.

Nothing to pay unless we win