Cancelled service

BA391 from Brussels to London cancelled on 8 September 2026

On 8 September 2026, BA391 BRU–LHR was cancelled. Under EU261, a claim hinges on how early you were warned and which alternative flight you were offered.

Brussels (BRU) → London – Heathrow Airport (LHR)
Airline cancelled the flight
As much as €250 per passenger

Did not operate

€250

The most EU261 allows if the airline warned you under 14 days ahead and the replacement fell outside the time limits.

Is compensation due for the cancelled BA391?

On 8 September 2026, British Airways cancelled flight BA391 between Brussels and London – Heathrow Airport. Under Regulation (EC) 261/2004, passengers can be owed money if they were warned fewer than 14 days ahead and the alternative flight did not land near the original schedule. Airport screens give no record of when passengers were notified. This route covers 350 km, which places it in the bracket for flights of up to 1,500 km.

Compensation for cancelled flights · A guide to EU261

Flight data

What the screens showed for this flight

Sourced from live departure and arrival screens at both airports. All times in UTC.

Flight number: BA391
Operated by: British Airways
Flight date: 8 September 2026
Itinerary: BRU → LHR
Departure airport: Brussels (BRU)
Arrival airport: London – Heathrow Airport (LHR)
Planned departure: 17:55 UTC
Outcome: Cancelled
Route length: 350 km
Distance band: up to 1,500 km
Applicable law: EU261
British Airways disruptions on this route: Disrupted flights logged: 7

Passenger rights

Your claim for a cancelled flight

What the law says

Under EU261, a cancellation announced with under 14 days’ notice can earn €250 to €600 per passenger, unless the replacement flight keeps within strict time limits.

About this flight

British Airways did not fly this service on 8 September 2026. Your entitlement depends on when you heard and what alternative you were offered.

Time limit

Claims can reach back as far as 3 years. The check costs nothing and takes around two minutes.

Rules that apply to this route

How much notice did you get?

Told under 7 days ahead: compensation is due unless the replacement left at most 1 hour earlier and landed under 2 hours late.
Told 7–13 days ahead: compensation is due unless the replacement left at most 2 hours earlier and landed under 4 hours late.
Told 14 or more days ahead: nothing is owed.

What was your arrival delay?

Less than 3 hours: no cash payment.
At least 3 hours: €250 each.

We take this data from the public departure and arrival screens at each airport. It is shared for information, it does not amount to legal advice, and an airline can contest liability when the disruption was beyond its control.

Nothing to pay unless we win